Need to report a loss?

Desjardins Insurance is here for you. Contact us as soon as possible so we can get the claims process started and get you the help you need. You’ll be in the care of a claims expert, who will take charge of the situation and your immediate needs.

Help the Claims Expert Help YOU

Our goal is to make the claims process as smooth as possible, so your life can get back to normal as quickly as possible.

Here’s what to expect:

Home Insurance Claim

  • The first step is obvious: take the necessary steps to minimize any damage. So for example, if water’s coming into your basement, move the furniture to a dry place.
  • Forced to move out? If your home is uninhabitable due to a loss covered by your home insurance policy, we will help you find a place to stay as quickly as possible.
  • Next steps? Once the immediate situation is dealt with, we’ll make arrangements to assess the damage.

Theft or Fire?

If your claim is related to a theft or fire, here’s what to do:

  • Make a list of lost or damaged property
  • Gather together all the proofs of ownership you can find: receipts, bills, user manuals, photographs, warranties, original packaging, etc.

If you’re covered for compensation, we’ll get your claim processed as quickly as possible and keep you in the picture every step of the way. It’s what YOU deserve.

24/7 Claims Response

Whatever the time of day, you can reach us. We offer 24/7 emergency claims assistance from anywhere in North America.

Take advantage of our extended sales and service hours. They’re there for your convenience.

We try to make it easy for you. You can also start the claim process on your own, simply visit our Online Client Services to find out more.